Privacy Policy

a) Account and authentication data

Name, e-mail address, organization, assigned role and permissions, login credentials, and settings associated with your FireIQ user account. Accounts are typically created and administered by your organization or its authorized administrator.

b) Device, log and diagnostic data

When you use the App, we process technical data required to deliver and secure the service: device model and operating-system version, App version, language settings, IP address, access timestamps, and technical event logs. Crash and diagnostic data may be processed to maintain the stability and security of the App. No third-party crash-reporting or analytics SDKs are integrated in the App.

c) Location data

The App uses your device's position only for specific functions you actively trigger – in particular the commissioning wizard, which can auto-capture the installation address of a device from your phone's position when you register a new unit. Location access requires your permission at operating-system level and can be revoked at any time in your device settings. The App does not track your location in the background.

d) Camera and photos

With your permission, the App uses the camera to scan QR codes on FireIQ devices and to take guided photos (e.g. device and type-plate photos during commissioning, or photo evidence attached to fault reports). Photos are linked to the relevant device record in the FireIQ Cloud Hub.

e) Service and activity records

Actions you perform in the App are recorded in the digital service record of the relevant device – for example activating maintenance mode, closing a job, or submitting a structured fault report. These records include your user identity, a timestamp and the action performed, and form part of the tamper-evident documentation trail that the FireIQ platform provides to operators for compliance purposes.

f) Push notifications

If you enable notifications, we process the push token assigned to your device by the operating-system provider (Apple/Google) in order to deliver alerts and status messages. You can disable notifications at any time in the App or in your device settings.

g) Equipment telemetry

Sensor data transmitted by connected FireIQ devices (e.g. pressure, temperature, humidity, motion, battery, position of the unit) relates to equipment, not to individuals, and is generally not personal data. Where telemetry is combined with user activity (e.g. a maintenance-mode entry logged to a named technician), the resulting records are processed as described under (e).

h) Support communication

If you contact our support, we process the information you provide (contact details, content of your request) to handle your enquiry.

Account data

For the duration of the contractual relationship and account lifetime; deleted or anonymized after termination, subject to statutory retention duties.

Service and activity records

For the documentation periods required for fire-safety compliance and the term agreed with the operator, as these records form the audit trail of the equipment.

Log and diagnostic data

For a limited period appropriate to security and troubleshooting purposes, then deleted or anonymized. Server logs and diagnostic data are retained for a maximum of 30 days before automatic deletion.

Statutory retention

Where commercial or tax law (e.g. § 257 HGB, § 147 AO) requires longer storage, data is retained for the statutory period and blocked from other use.